Who We Are
We are James Frew Limited, and can be contacted on the following:
Your Personal Information
Depending on how you interact with our site and use our services we may collect different types of personal information about you. The duration that we retain that personal information will vary depending on how you interact with us. For example, we may retain information about you for a longer period of time if you have asked us to keep you updated about developments in the business.
We will only use the personal information collected from our site for any marketing purposes if you consent to us marketing to you. For any existing or new customer, we will keep you updated with any relevant product or service, however you will be able to unsubscribe at any point. . If you have requested that we get in touch with you then we will use your personal information to assist us in answering your query.
We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.
If you do not exercise your right to object to marketing or unsubscribe to our marketing emails, we will store your personal information for marketing purposes until you exercise your right to object or unsubscribe.
Why Do We Collect And Use Your Personal Information?
We collect and use your personal information in order for us to provide you with our Plumbing / Heating / Boiler repair and installation service.We use your personal information to send marketing communications to you about similar products and services that may be of interest to you. We will send our marketing communications to you by email. It is to be noted that you can object to your personal information being used by us to send you marketing information. Each marketing email will also include an unsubscribe link to enable you to opt-out of receiving future marketing communications.
What Is Our Lawful Basis For Handling Your Personal Information?
Under the General Data Protection Regulation (GDPR) we must have a lawful basis to legally handle your personal information. The lawful basis that we rely upon are as follows:
- Contract – to take steps, at your request, to enter into a contract to fulfil your order and to perform our obligation under the contract (i.e. to deliver your order);
- Legal obligation – to share personal information with law enforcement agencies and regulatory bodies if required to do so by law;
- Legitimate interests – to use your personal information to send you marketing communications about similar products/services in the future, to share your personal information with third party professional service providers that we engage and to share your personal information with our successor(s) in the event of a merger or acquisition.
What Happens If I Do Not Provide My Personal Information?
We need your personal information in order to provide our Plumbing/ Heating/ Boiler repair and installation services to you. If we do not collect your personal information, we will not be able to provide our services to you.
Who Will We Share Your Personal Information With?
We will share your personal information with Hitachi Capital UK Plc
We may share your personal information with law enforcement agencies, fraud prevention agencies and regulatory bodies such as the FCA and HMRC when required to do so by law.
We may engage the services of professional advisers such as compliance consultants, lawyers and accountants who may be given access to your personal information in order to provide their services to us. We will ensure that your personal information is protected by obtaining a written undertaking of confidentiality from the professional service providers.