Privacy Policy

Contact GasSure

Who We Are

We are James Frew Limited, and can be contacted on the following:

Your Personal Information

Depending on how you interact with our site and use our services we may collect different types of personal information about you. The duration that we retain that personal information will vary depending on how you interact with us. For example, we may retain information about you for a longer period of time if you have asked us to keep you updated about developments in the business.

We will only use the personal information collected from our site for any marketing purposes if you consent to us marketing to you. For any existing or new customer, we will keep you updated with any relevant product or service, however you will be able to unsubscribe at any point. . If you have requested that we get in touch with you then we will use your personal information to assist us in answering your query.

We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.

If you do not exercise your right to object to marketing or unsubscribe to our marketing emails, we will store your personal information for marketing purposes until you exercise your right to object or unsubscribe.

Why Do We Collect And Use Your Personal Information?

We collect and use your personal information in order for us to provide you with our Plumbing / Heating / Boiler repair and installation service.

We use your personal information to send marketing communications to you about similar products and services that may be of interest to you. We will send our marketing communications to you by email. It is to be noted that you can object to your personal information being used by us to send you marketing information. Each marketing email will also include an unsubscribe link to enable you to opt-out of receiving future marketing communications.

What Is Our Lawful Basis For Handling Your Personal Information?

Under the General Data Protection Regulation (GDPR) we must have a lawful basis to legally handle your personal information. The lawful basis that we rely upon are as follows:

  1. Contract – to take steps, at your request, to enter into a contract to fulfil your order and to perform our obligation under the contract (i.e. to deliver your order);
  2. Legal obligation – to share personal information with law enforcement agencies and regulatory bodies if required to do so by law;
  3. Legitimate interests – to use your personal information to send you marketing communications about similar products/services in the future, to share your personal information with third party professional service providers that we engage and to share your personal information with our successor(s) in the event of a merger or acquisition.

What Happens If I Do Not Provide My Personal Information?

We need your personal information in order to provide our Plumbing/ Heating/ Boiler repair and installation services to you. If we do not collect your personal information, we will not be able to provide our services to you.

Who Will We Share Your Personal Information With?

We will share your personal information with Hitachi Capital UK Plc

We may share your personal information with law enforcement agencies, fraud prevention agencies and regulatory bodies such as the FCA and HMRC when required to do so by law.

We may engage the services of professional advisers such as compliance consultants, lawyers and accountants who may be given access to your personal information in order to provide their services to us. We will ensure that your personal information is protected by obtaining a written undertaking of confidentiality from the professional service providers.

In the event that we are subject to a merger or acquisition we may share your personal information with the organisation(s) that acquire or merge with our business and/or their professional advisers in the course of the acquisition or merger transaction and thereafter. In such circumstances the latter organisation will be required to use your personal information in the same ways described in this privacy policy.

What Are Your Rights In Relation To Your Personal Information?

Right to access

You have the right to request copies of the personal information we hold about you at any time.

Right to rectification

You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure

You have the right to request that we delete your personal information from our records.

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.

Right to restrict processing

You have the right to request that we restrict how we use your personal information.

Right to object

You have the right to object to the collection and use of your personal information at any time.

Right to data portability

You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

Right to withdraw consent

You have the right to withdraw your consent for us to use your personal information at any time.

Cookies

Cookie Name

Type Analytics/performance cookie - Expiry 60 days
Purpose Used to determine new sessions/visits - Expiry 60 days
Content Randomly generated number - Expiry 60 days

Provider

Google Analytics

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.

You can find out more about changing cookie settings on your computer by visiting

http://www.allaboutcookies.org/manage-cookies/

Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your device automatically. Each time you visit our site you start a new “session”. When you leave our site the session ends. The expiry period of a cookie will usually run from the date of the most recent session. This means that, each time you visit our site, the expiry period for those cookies may reset.

It is important to understand that when a cookie is placed on your device it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.

Changes To Our Policy

We may need to change this policy if it’s necessary for legal reasons, or to reflect changes to our site and services, for the purposes for which we may wish to collect and process your personal information. In any case, the provisions of this policy may be changed without prejudice to your rights. When we change our policy we will make the updated document available on our website.

Following any change our policy, we will use our reasonable efforts to inform you. This may include asking you to agree to the updated requirements, before we process further information about you or it may require us to suspend access to parts of our website until you agree to the updated policy – we will only restrict access to parts of our website where we deem it is necessary for us to collect or process personal information about you.

Contact Us / Lodging A Complaint

You can exercise all of your rights by contacting us on any of the above contact details.

You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.